Pretium Training Pretium Training - Setting the Standards in Training Suite 11, The Old Printworks, 20 Wharf Road Eastbourne, East Sussex BN21 3AW 0800 193 3436 £ - £££

Pretium Training are Covid-19 Compliant and Committed to Providing the Safest Training in these Uncertain Times.  PPE is provided on ALL courses.

Conflict Management Course – Level 2

Will this course give me what I need?

It is a sad fact of life that everyday people around the world are attacked either verbally or physically with some devastating consequences whilst at work.  This course has been produced with the aim to manage conflict and raise awareness within the workplace and public places.

Employers are working with their employees to help recognise the “warning signs” and reduce the risk of attacks which in return reduces staff absence due to sickness and stress following such an event.  This course is aimed at professionals who wish to raise their levels of awareness and in return increase confidence and assertiveness when dealing with customers or whilst in public.

This course will enable delegates to:

  • Have a heightened awareness of their Personal Safety
  • Identify & Implement Best Practices at Work
  • Recognise safety measures when working (including lone worker)
  • Be aware of personal safety when travelling in their vehicle, on foot or on public transport
  • Risk assess effectively
  • Understand “Triggers” and “Inhibitors”

This regulated qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and who would like to gain more confidence in being able to deal with conflict situations.

The qualification is assessed through a 1 hour, 30-question, multiple-choice question examination. Candidates must achieve a score of at least 20 out of 30 to pass.

Why Us?

Our trainers have over 30 years’ Conflict Management experience obtained from the Police Force, Military, Home Office Security & Anti-Corruption Unit and Private Security Industry.

Relevant up to date techniques and practices taught

Course can be tailored to be industry specific if required (Block/ Group Bookings Only)

Accredited through Highfield Awarding Body

Course Dates

Please Call for our next Conflict Management Course Availability

Refresher training recommended every year

Course Duration

1 day

Accommodation Options?

A variety of accommodation is available in the area.  Pretium Training have an exclusive discounted arrangement with the following in order to offer our students the best possible rates:


Our courses are open to ALL applicants that meet the following criteria:

Aged 18 years or over

Have a Literacy/English level to at least a Level 1 standard – this will be determined in the initial assessment

UK Nationals: Passport + 2 proofs of address (not older than 3 months)

Non-UK/EU Nationals: Passport/Home Office Documents. 2 proofs of address (not older than 3 months)


Discount are available on this course for Block/ Group Bookings. Please contact us for more information.




Suite 11, The Old Printworks, 20 Wharf Road, Eastbourne, East Sussex, BN21 3AW

SKU: N/A Category:


Our Conflict Management Course – Level 2 will enable you to successfully use conflict resolution and management techniques at work with the knowledge required to work with confidence.

PMVA (Prevention Management of Violence and Aggression) training is now a mandatory requirement for those working in an aggressive or violent setting, and in particular, those that work within a mental health environment and/ or on the front-line.